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07-31-2006
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#1 (permalink) |
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Junior Member
Join Date: Jul 2006
Age: 26
Posts: 8
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HelpDesk Software
If you are starting an webhosting company or other similar that need an helpdesk system, what would you purchase?
Intellodesk Kayako SupportTrio Cerberus others... In your opinion what was the best? What is positive and negative in eatch one? |
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07-31-2006
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#2 (permalink) |
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Junior Member
Join Date: Jul 2006
Posts: 22
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Re: HelpDesk Software
Kayako eSupport and no other!! They have the cleanest interface, excellent support and it is very easy to administer. Their off-site applications are also very good too.
Cerberus, while being a very good and heavy-weight product is quite ugly and complex, I wouldn;t like to introduce my staff into using it. |
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